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Here we hope to answer any questions you may have about our service or our website. Simply click on a question to view the answer. If you have any further queries please click here to ask us a question! If you wish to receive a personal reply please remember to include a contact email address.

General Questions

SBI Video Karaoke sells custom karaoke discs and karaoke video files for download. You are able to choose from our vast backing track catalogue (SBI is the world leader in quality backing tracks). Every track is available with on-screen lyrics (words) to help you sing along. Once you have selected some tracks, you can then choose the format you would like to receive the songs in. You then make payment via our secure online system. If you are interested in our tracks for any other use, you may wish to visit our other websites at http://www.sbiglobal.com.

Yes – each track will play the backing music for you to sing over the top of and on the screen the lyrics will show and change over time to indicate what you should be singing. The only real difference with our discs is that you can choose which tracks you want in your order instead of having to buy a single disc which might contain tracks you might never use.

The price of each track appears next to the information about each title when you search the catalogue. There may be a charge for shipping and tax depending on your location and the choices you make for your order. These will be clearly displayed upon checkout. If you wish to check how much an order will cost before you buy, please feel free to use the ordering service on this website to calculate your total. You are under no obligation to buy until you complete checkout and make your payment.

Yes of course. We will always try to add customer recommendations when possible. To make a suggestion please log in to the site (register an account if you do not already have one) and you'll see a link in the top menu to "Suggest a song".

You can see a demo of some of our videos on the home page providing you have Flash installed (most computers do). At the moment we don't have sample videos for each individual track, but wherever possible there will be a sample of the audio alongside the track details.

The files vary in size but on average are from 15 to 35 megabytes. If you have broadband internet it shouldn't take very long to download a song. The file you download will be in .zip format. Double clicking the icon should unzip it on your computer into an MP4 (MPEG 4) movie file. Please contact us if you have any problems downloading, unzipping or playing your video files.

Most modern computer systems should be capable of playing the video files straight out of the box. If for any reason you have problems you can install Quicktime software from www.quicktime.com

Yes – you (or the party broadcasting or using our track) will need to contact us and arrange an additional license.

Yes - the license you purchase allows you to use the tracks in any format. So you can transfer the files to your media player, another computer or burn them to a disc. If in any doubt please ask us. In all cases however you may not give the tracks to another person or party for free or for a fee.

All recordings supplied by SBI are copyrighted, and you must not duplicate, lend, hire out, broadcast, resell the tracks, or in any way breach the licensing agreement without further permission from SBI. We grant you the right to burn downloaded files to the format of your choice for your own personal use.

We do not have track listings for our discs because you can choose exactly which tracks you want to order, title by title. In this way you are never paying for songs that you might not use.

Website related questions

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You can change your contact details by clicking here or by clicking "My Account", then "Edit" and "Personal Information".

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Please send us a message using the contact form and select "Website feedback" in the category menu.

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Questions?

We have an extensive frequently asked questions section which should help you with any queries. You can also suggest a question for our F.A.Q.

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Contact

If you need to contact us for any reason please use our contact form.